Developing Strategies to Maintain and Improve Hospital Patient Volumes
Date Posted: May 01, 2008
Gain insight into the current causes of inpatient and outpatient volume declines and hear successful strategies to address them.


Recorded Session: Announcing the Thomson 100 Top Hospitals National Benchmark Results
Date Posted: Mar 19, 2008
Learn how to achieve 100 Top Hospitals status from Jean Chenoweth.

Recorded Session: The Importance of the Emergency Department
Date Posted: Feb 28, 2008
Learn how to capitalize on the opportunities associated with the ED. Apply Strategic Planning Solutions to understand inpatient trends in the local community and address some of the most pressing prob

Recorded Event: How St. John Health Translated Outpatient Data into Ambulatory Growth Opportunities
Date Posted: Jan 28, 2008
Learn how having appropriate insight into the local outpatient competitive environment and knowing how to use this information advantageously is critical to the facility’s revenue.

Recorded Session: Using Healthcare Consumer Insights to Influence Behaviors and Maximize ROI in a CRM Program
Date Posted: Dec 04, 2007
Learn how successfully applying insights from the latest Thomson Healthcare consumerism report, The Quest for the Quality-Driven Consumer, can help maximize marketing results and success.

Recorded Session: Getting Physician Support to Move Quality Forward
Date Posted: Nov 21, 2007
Hear how one medical center achieved more than $1 million of quantifiable savings in clinical improvement by cultivating physician and board buy-in, and applying clinical performance improvement solut

Recorded Session: Striving Towards Excellence: Using Operational and Clinical Benchmarking Guided by the Baldrige Process
Date Posted: Oct 23, 2007
Learn best practices and key learnings on one hospital’s unique approach to performance excellence.

Recorded Event: Getting the Most from ACTION O-I
Date Posted: Oct 09, 2007
Hear how one hospital leveraged a partnership with Thomson Healthcare Professional Services after implementing ACTION O-I.

Recorded Event: Budget More Effectively with Operational Benchmarking
Date Posted: Sep 25, 2007
Learn how operational benchmarking solutions can dramatically improve the budget planning process by improving targets and helping to reduce budget cycles.

Recorded Session: ACTION O-I: An Executive View of Operational Benchmarking.
Date Posted: Sep 20, 2007
Highlights how to incorporate benchmarks into management culture, drive manager accountability and emphasize data driven decision making.

ACTION O-I: Successful View of Operational Benchmarking.
Date Posted: Sep 20, 2007
Demonstrates integration with budget, productivity, position control and process improvement.

Recorded Session: Is Women's Health Obsolete?
Date Posted: Sep 20, 2007
Learn how your facility can use CRM best-practices to target the female purchaser, as well as measure the ROI of these programs.

Recorded Session: An Introduction to Becoming a Thomson 100 Top Hospitals Winner
Date Posted: Sep 19, 2007
Learn how monitoring the nine measures in the 100 Top Hospitals study is critical to a hospital’s success.